WEDDINGS & EVENTS
Each Client / Event is entitled to one quote revision before booking with us (any additional revisions prior to booking is $95 per revision), however the Client can make as many revisions as they would like after booking but before the final appointment.
Trendee Flowers offers an array of levels of services that we provide for each of our Wedding or Events. From our complete full service. Our service allows us to set up ceremony & reception, transfers items from ceremony to reception and take down both ceremony and reception. These additional services comes with a fee of 10-15 % depending on the size & complexity of event , distance traveled and details of the wedding / event. Trendee Flowers will offer a drop off only option, if this will include an employee of Trendee Flowers to bring the items to the venue and drop them off. It would be up to you to have a family member, planner, or venue coordinator place all of the items. Any rental items such as glassware, containers and such will need to be returned by the Tuesday of the following week. Any broken or misplaced items will be the responsibility of the contract holder. The drop off only option is a minimum of $75.00 fee and will increase varying on the size & style. Any rental items such as glassware, containers and such will need to be returned by the Tuesday of the following week. Any broken or misplaced items will be the responsibility of the contract holder. A pick up option is always free.
Florist agrees to provide floral decorating services as described in the provided estimate. Reasonable substitutions may be necessary due to seasonal availability and/or quality of floral product and Client hereby releases Florist from any liability resulting from substitutions made by Florist. Client hereby agrees to permit Florist to use Florist’s best judgment in making any substitutions, should the need arise. Client agrees that all items needed for event, including floral and décor items will be finalized at least 30 days prior to event. At the time of finalization, the final copy of the invoice will be prepared and payment in full is due for all items as outlined in the invoice. The final copy of the invoice will constitute the agreement of flowers and services to be provided. Preliminary proposals prepared prior to the final proposal are for estimating and planning purposes only. Proposals are quoted on an itemized basis, not a package basis. In the event of mathematical errors on the proposal, the itemized pricing will be the final cost due, regardless of the Total, Sub-Total, or other informational categories.
Client agrees to reserve date of the event with a 30% non-refundable retainer for all events, which is based upon the initial preliminary invoice. Events are reserved on a first come, first served basis. The retainer and deposit will be applied to the overall floral decorating cost. Final payment in full is due and must be received by Florist no later than 30 days before the event. We require a 30% retainer to hold the date and final balance due no later than 30 days prior to the wedding/event. All payments made are non-refundable but, in the event of postponement or cancellation, may be applied to another date within 1 calendar year from original event date. Any claims for non-delivery or missing items must be presented in writing to Florist within 72 hours of the event and Client hereby releases Florist from any and all claims for any reason whatsoever other than for non-delivery or missing items. Cancellation or postponement notice must be made in writing and will be considered received when such notice correspondence is actually received by Florist.
Events not paid in full within 30 days of the event will be assessed a late payment fee of 30% of the total amount of the invoice. Client acknowledges that Florist will not order any products for the wedding until Florist receives final payment in full. Payments made less than 15 days in advance of the event must be in guaranteed funds (cash or certified bank check only). Florist is required to collect CA state sales tax on any orders, regardless of the location to which they are being delivered. Client is responsible for producing a Sales Tax Wavier if Client is exempt from paying sales tax. Any check returned as unpaid, regardless of reason, will be assessed a $95.00 returned check fee.
Client is encouraged to make any changes at a scheduled appointment or via email contact with the coordinator. Changes requested within 30 days of the event cannot be guaranteed.
Unless specifically stated otherwise in Florist’s written proposal, all props, vases, containers, and other materials with the exception of fresh cut flowers and greens remain the property of Florist and must be returned to Florist at the end of the event or unless client requested a non-full service event. Client understands and agrees to pay the retail replacement price for any and all items that are not returned to Florist within 72 hours of the event, regardless of the reason. Client accepts responsibility for any loss, damage, breakage, theft, or other reasons for non-return of Florist’s items. A credit card on file equal to the retail replacement cost of Florist’s item(s) is required to use Florist’s item(s). While some third parties may permit storage of Florist’s containers after events, Client is ultimately responsible for storage and care of Florist’s item(s) until the items are returned to Florist. Client acknowledges and agrees that client’s credit card account will be charged a replacement fee for any damaged and/or non-returned items within 72 hours of the event.